Company or mailer spam filter might be blocking emails so please check your spam folder first. If your colleagues are also facing the same, you might need to add the sender email as whitelist of your company mail filter. Please check with your IT team.

Please check Software Requirements. Since Attuned uses several frameworks, it's reported that Attuned cannot be displayed properly depending on each company's firewall settings.

Please contact us if you need more information.

The Owner is the sender of both Motivator Assessment and Engagement Survey ( Owner’s name and email address will be displayed) so you need to edit Owner's name or the email address from the Owner's account.

For further information, please refer Attuned System Manual ＜Let’s Get Started＞ Chapter 3.

Manager cannot simply access the Dashboard by added as a Manager by Admins but also need to set up login password by themselves. If you cannot find a notification email, your Manager account have to be deleted and be registered again.

You can see Admins/Managers on the member page, but you cannot assign roles there. You will need to register them through "Account Settings".

You can reset password following these steps below.

Yes, Attuned provides upload capability using CSV.

Please contact Support at info@attuned.ai

This is not available with current UI, but we can offer customization through our API.

The latest Engagement Survey results is reflected on Dashboard.

Engagement level, Engagement Survey response rate and Motivator Evaluation is updated every 30 minutes once more than 3 respondents take the latest Engagement Survey.

The weather icons represent the action priority (the worse the weather is, the higher the priority becomes). Priority is decided based on top motivators and Motivator Evaluation.

Yes, you have a choice of sending automatic Engagement Surveys following below regular cycles:

It is possible to put the cycle on hold by postponing next survey to a future date. This is convenient if a survey falls on a long holiday like year end holiday.

Yes, there are. Automatic reminders are sent twice for respondents who don’t complete the survey. The first one is sent 2days after the Survey sent and the another is 2 days after the first reminder.